Frequently Asked Questions

Quick answers to the most common questions.

General

What is Simfree?

Do I need to remove my physical SIM?

Billing & payments

When is my card charged?

Can I pay with wallet balance?

eSIM & devices

How fast do I get my eSIM?

Can I install the same eSIM on two phones?

Account

I lost my account code. What can I do?

How do I change my email?

Refunds

Can I get a refund after installing the eSIM?

How long do refund reviews take?