FAQBack to Simfree

Getting Started

What is an eSIM?
Device compatibility
Create a Simfree account
Log in with an account code

Find a destination
Choose a data package
Apply a coupon
Payment methods
After payment

Installing Your eSIM

Install with QR code
Install on iPhone
Install on Android
Manual activation code
Install troubleshooting

Managing Your eSIM

My eSIMs dashboard
Check data usage
Top up an existing eSIM
Archive an eSIM

Wallet & Payments

Simfree Wallet overview
Top up your wallet
Membership tiers
Transaction history

Referrals & Coupons

Refer & Earn
Use a coupon

Account & Security

Edit your profile
Password and active devices
Delete your account

Refunds & Support

Request a refund
Contact support

Troubleshooting

No data connection abroad
Plan not activating
Using Simfree offline

Terms and privacy

Help Center
Refunds & Support
Request a refund

Request a refund

When refunds are available and how to apply.

1 min read

Refunds

Eligible eSIMs show a refund option on the detail page. Submit a request with the required reason. Our team reviews requests against provider rules and activation status.

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