SimfreeHelp Center
FAQBack to Simfree
Getting Started
  • What is an eSIM?
  • Device compatibility
  • Create a Simfree account
  • Log in with an account code
Buying a Plan
  • Find a destination
  • Choose a data package
  • Apply a coupon
  • Payment methods
  • After payment
Installing Your eSIM
  • Install with QR code
  • Install on iPhone
  • Install on Android
  • Manual activation code
  • Install troubleshooting
Managing Your eSIM
  • My eSIMs dashboard
  • Check data usage
  • Top up an existing eSIM
  • Archive an eSIM
Wallet & Payments
  • Simfree Wallet overview
  • Top up your wallet
  • Membership tiers
  • Transaction history
Referrals & Coupons
  • Refer & Earn
  • Use a coupon
Account & Security
  • Edit your profile
  • Password and active devices
  • Delete your account
Refunds & Support
  • Request a refund
  • Contact support
Troubleshooting
  • No data connection abroad
  • Plan not activating
  • Using Simfree offline
Policies
  • Terms and privacy

How can we help?

Guides for buying plans, installing your eSIM, wallet, referrals, and support.

Browse by topic

Getting Started

Learn what Simfree is and how to create your account.

4 articles →

Buying a Plan

Browse destinations, choose a package, and complete checkout.

5 articles →

Installing Your eSIM

Step-by-step guides for iPhone and Android.

5 articles →

Managing Your eSIM

Dashboard, usage, top-ups, and archiving.

4 articles →

Wallet & Payments

Balance, top-up, membership tiers, and transaction history.

4 articles →

Referrals & Coupons

Earn rewards and apply discounts.

2 articles →

Account & Security

Profile, password, devices, and account deletion.

3 articles →

Refunds & Support

Get help, request refunds, and contact us.

2 articles →

Troubleshooting

Fix connectivity and activation problems.

3 articles →

Policies

Legal documents and terms.

1 articles →

Popular articles

  • What is an eSIM?

    Understand digital SIM cards and why travelers use them.

  • Device compatibility

    Check whether your phone supports eSIM before you buy.

  • Create a Simfree account

    Sign up with email OTP, Google, or a 16-digit account code.

  • Log in with an account code

    Use your 16-digit code to sign in securely.

  • Find a destination

    Browse countries and regional plans on the Plans page.

  • Choose a data package

    Compare data amount, validity, and price.

FAQ

I lost my account code. What can I do?

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