Häufig gestellte Fragen

Schnelle Antworten auf die häufigsten Fragen.

Allgemein

What is Simfree?

Do I need to remove my physical SIM?

Abrechnung & Zahlung

When is my card charged?

Can I pay with wallet balance?

eSIM & Geräte

How fast do I get my eSIM?

Can I install the same eSIM on two phones?

Konto

I lost my account code. What can I do?

How do I change my email?

Erstattungen

Can I get a refund after installing the eSIM?

How long do refund reviews take?